Shipping and Delivery

Our Commitment to Fast and Reliable Delivery

At Hicells Computers Ltd, we prioritize customer satisfaction. That’s why we’re dedicated to ensuring your orders are delivered promptly and efficiently.

We currently ship to all locations within Uganda.

Choose from the following shipping options:

• Standard Shipping: Our budget-friendly choice, typically delivering within 3-5 business days.
• Express Shipping: For faster delivery, opt for our express service, which usually arrives within 1-2 business days.

Shipping costs are calculated based on your order’s weight, the selected shipping method, and your delivery location. The exact cost will be displayed during checkout.

Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Delivery times vary depending on your chosen shipping method and your location. Once your order is shipped, you’ll receive a confirmation email with tracking information.

Track your order’s progress by clicking the tracking link in your shipping confirmation email or by logging into your account.

If you encounter any problems with your delivery, please contact our customer support team immediately. We’ll do our best to resolve the issue promptly.

Please ensure your delivery address is accurate and complete to avoid delays. We aren’t responsible for delays or failures caused by incorrect addresses. In case of failed delivery attempts, the courier may leave a note with instructions.

For any questions or concerns about our shipping and delivery policies, feel free to reach out to our customer support team via email sales@hicellscomputers.com or call (+256) 764-109 418. We’re here to assist you.