Sales Refunds and Return Policy
Thank you for shopping at Hicells Computers Ltd. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our sales refunds and returns policy is designed to make the process straightforward and hassle-free.
Returns
Eligibility:
You may return most new, unopened items within 3 days of delivery for a full refund.
Conditions:
- Items must be returned in their original condition, including packaging, manuals, and any accessories.
- The product should not show any signs of use, damage, or tampering.
Exceptions:
The following items are not eligible for return:
- Software (whether opened or unopened)
- Downloadable products
- Gift cards
- Personalized or custom-built items
Initiating a Return:
To initiate a return, please contact our customer service team at sales@hicellscomputers.com or call (+256) 764-109 418. Our team will guide you through the return process and provide any necessary instructions.
Return Shipping:
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item). If the return is due to our error, we will provide you with a prepaid shipping label.
Refunds:
Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be credited to your original payment method.
Refunds for Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.
Warranty
Most of our products come with a 12-month warranty. If your product malfunctions within the warranty period, please contact our customer service team for assistance. The warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or unauthorized repairs.
Cancellations
You may cancel an order at any time before it has been shipped. To cancel an order, please contact our customer service team. If your order has already been shipped, you may return it according to our returns policy.
Additional Information
- Proof of Purchase: Please retain your original receipt or order confirmation as proof of purchase for any returns or refunds.
- Contact Us: If you have any questions or concerns regarding our sales refunds and returns policy, please reach out to our customer service team.
We value your business and are committed to providing you with a smooth and convenient shopping experience.